Terms & Condition

You  agree to use Twinning Twins website only for purposes that are permitted by  these Terms & Condition. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site  (twinningtwins.com). Your use of the site understood & agreed to abide to these T&C.

Orders

  • You may place your  order on Twinning Twins website with ensure that your personal data is correct and updated. An order number will be given with every success placed.
  • After order has been placed, it is not allowed to make any changes, kindly ensure you have selected the correct item(s) in the correct colous and sizes before placing an order.
  • Order will be cancelled if payment hasn’t made within 24 hours.
  • Please note, once your order has been placed, your order may not be cancelled.
  • In the event of a promotional system error that results in an incorrect order amount, the merchant reserves the right to either (i) adjust and charge the correct amount, or (ii) cancel the order. Customers will be contacted regarding any such discrepancies prior to any changes or cancellations.

Shipping

  • Ready stocks order will be shipped within 1-3 working days. Delivery is carried our during working days, Monday to Friday, and is excluding weekends and public holidays.
  • Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.

Defect

  • Please allow 10-20% discrepancies in the product colour due to lightning and monitor resolutions (Actual May appear darker/ brighter). In such cases, the variance may not be considered as a defect.
  • Less than 1cm defect or scratches are not considered as damage, it’s not under refund/exchange policies.
  • Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.
  • Memories are not responsible on clothes cut by scissors, cutter during unboxing by customers and scorched damage by iron.
  • Do contact us on our IG/FB dm inbox if you believe you have received a defective product within 5 days.

Garment Fabric Care

  • Use gentle machine wash with a maximum temperature of 30 Degrees Celsius.
  • Hand wash with cold water, rinse and dry well before hanging.
  • We recommend to wash with laundry bag / laundry net to keep the garment in good condition
  • Please separate your laundry into Dark & Light colour to prevent color dyeing
  • Always rinse your new item in cold water before wearing to avoid colour runs.
  • Avoid washing denim/rough materials with other soft fabric to prevent pilings.
  • Always iron on low heat.
  • Please do not leave garments with whites and coloured panels soaking for long periods.
  • When using laundry liquid/powder, it is recommended to first pour the appropriate amount into water, allow it to dissolve before adding clothes to the wash.
  • We suggest not use too much of softener, detergent & bleach
  • To keep your clothes in good condition, we recommend avoiding tumble dryers as they can cause faster damage or shrinkage over time.

Payment 

For payment methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it. We will take reasonable care to make our site secure. All online banking transactions on this site are processed using PAYMENT GATEWAY, which is a secure online payment gateway that encrypts your details in a secure host environment. In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.


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